It is heartening and encouraging to know that Home Minister has set his KRA (Key Results Area – reduce crime rate), KPI (Key Performance Indices – reduce crime rate by 20% ) and Goals – reduce crime by 20% by 2010). I would assume that he has put this KRA (objectives) thru the SMART tests – Specific, Measurable, Achievable, Realistic and Time-bound) to add validity to his KRA. As a practioner, I must volunteer that his KRA is dismally limited in scope.
But let me throw a bucket of cold water over this impending adventure of his. He must realize that his Goal will not be achieved if his KRA and KPI are not managed (and I am not even thinking about the monitoring process) religiously and professionally. Each State Police Chief should write down their KRA and KPI towards the Goal of 20 reduction in crime by 2010. If the Home Minister don’t get this in writing (and written in stone, WHAT THEY WILL DO AND MUST DO TO REDUCE CRIME BY X% IN THEIR RESPECTIVE STATES,TO CONTRIBUTE TO THE OVERALL 20% REDUCTION OF CRIME GOAL), this will be another exercise in futility that we have all grown so familiar with.
And what if the Police Inspector General tells all the State Police Chiefs to “shit-can” all this new shit, and our Home Minister will deliver to his cousin a tankful of you-know-what by 2010.
All management gurus have subscribed to DOING THE RIGHT THING RIGHT THE FIRST TIME AND ALL THE TIME.
For Hisham, if he wants to achieve his KRAs, KPIs and ultimate Goal, he must do the RIGHT THING RIGHT THIS FIRST TIME – advise his cousin not to extend the Police Inspector General’s tenure.
This what most Quality Management Gurus have espoused: In God we trust, the others show data.
Here are some data from the Home Ministry website to gauge if the public felt safe from crime in the country.
Right from the beginning, 97% of those polled volunteered that they feel unsafe and 95% hold that their security is not assured.
As at 9.15 am yesterday morning, 97% of 8,761 of 9,044 respondents felt unsafe while only 1% or 76 respondents felt safe.
In fact, I would advise Hisham to redo his first KRA to read: Replace Police Inspector General immediately. This KRA passes the SMART tests invariably!
If the PM does not change the Police Inspector General…..the reason could be here……. (with the help of a little spin I have learnt from the MSM, the message is discernable…and you could replace Ave Maria with “for a new extension").